Needs Listing

You added an inventory item in QuickBooks. Nothing on this storefront corresponds to it. That’s normal partway through setting up a product, and it’s also normal permanently — plenty of items are deliberately never sold on a particular channel.

It is not an error, and nothing is stuck. No order failed and no sync is blocked. The report exists because inventory can’t sync for a product that only exists on one side.

Each row shows the product’s name, its SKU, and the quantity on hand in QuickBooks, so you can tell what the item actually is without opening QuickBooks.

Create the product on your store and map it. The row disappears on its own once the mapping exists — there’s nothing to resolve or dismiss.

Some items are never going to be sold on a given channel: services, freight charges, samples, items you only sell elsewhere.

Choose Ignore on the row and it stays hidden. Ignoring is a decision that sticks — the item won’t come back the next time it turns up in a QuickBooks transaction.

Ignored items remain viewable, so you can bring one back if you change your mind.

Merchants stock channels differently — something listed on Shopify may be deliberately absent from Amazon. So “ignore” is answered per store.

When a decision does apply everywhere, the app offers to apply it across every store in your organization at once, so per-store precision doesn’t turn into per-store tedium.

Both mention products, in opposite directions:

• Needs Listing — the product is in QuickBooks and missing from your store. No order is involved, and nothing is blocked.
• Order exception — an order arrived from your store containing a product that isn’t mapped to a QuickBooks item, so that order is waiting to post. See Order exceptions.

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