I can’t sign in

Your account exists, but the email address hasn’t been confirmed yet. TruSync sent a confirmation link when the account was created.

Click the link in that email. If you can’t find it:

1. Check your spam folder.
2. On the sign-in page, choose Resend confirmation email and enter your address.
3. Open the new link. It’s good for 24 hours.

Confirmation only applies to accounts created with an email address and password. If you sign in with Intuit or Google, you’ll never see this.

Links last 24 hours, and each new one replaces the last — so if you requested several, only the most recent works.

Use Resend confirmation email on the sign-in page to get a fresh one.

Your store platform didn’t share one with TruSync — Amazon, eBay and Wix don’t pass a seller contact address to apps. There’s nothing on file, so TruSync asks rather than guessing.

Enter the address you want to sign in with. You’ll get a confirmation link; direct sign-in starts working once you’ve clicked it. Reaching TruSync through your store platform keeps working throughout.

You already have a TruSync account on that address — most often from an invitation, or from a different store. Sign in with it at trusync.ai instead of creating a second one.

If you want both stores under that one login, ask an Admin in the organization to invite that address from Settings → Team.

The email address or password doesn’t match an account. Check for a typo in the address first.

If you originally signed up with Continue with Intuit or Continue with Google, there may be no password on the account. Use the same button you used the first time.

Invitations are tied to the exact address they were sent to. The page names that address.

Sign out, sign back in as the invited address, and open the invitation link again. If you’d rather use a different address, ask whoever invited you to revoke the invitation and send a new one.

Invitations last 7 days. They also stop working once they’ve been accepted, or if the sender revoked them.

Ask whoever invited you to send a new one from Settings → Team.

If you were invited to an organization, you’ll see its stores once you’ve accepted the invitation — check that you completed that step.

If you belong to more than one organization, use the store switcher in the header. Each store is labelled with the organization it belongs to.

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