Billing & plan

New TruSync accounts start with a free trial before billing begins, so you can see order sync, inventory sync, and a full billing cycle of reconciliation working before committing.

TruSync emails you two reminders with the end date: one when your trial has 15 to 4 days left, and one when it has 3 to 1 days left. Each email says how many days you have left. If you start with fewer days than that, you get only the reminder that applies, not both. The reminder is a heads-up only; it doesn’t change anything about your store.

When the trial ends, syncing pauses until you subscribe, and TruSync emails you to say so.

Trial reminder, trial-expiry, failed-payment and suspension emails go to the store’s Alert Recipients — the same list under Sync Settings that receives held-order and connection alerts. Everyone on the list gets the same message.

Don’t leave that list empty: if it is, nobody may be told. List the people who should hear about billing explicitly, including whoever pays the bill if that isn’t you.

Alert Recipients are per store, so a store you connect later has its own list to fill in.

Manage your plan from the same platform you installed through — for example, a Shopify install is managed from your Shopify admin’s app subscriptions, and a direct Stripe-billed install is managed from TruSync’s billing settings.

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