QuickBooks connection issues

TruSync emails your team as soon as the connection breaks — subject line “Action needed: reconnect QuickBooks for [store name].” It links straight to the dashboard so you can reconnect from there.

It goes to everyone listed under Alert Recipients in Settings → Sync Settings — the same list that gets held-order and sync-failure alerts. Nothing posts to QuickBooks until someone reconnects, so make sure the people who would notice that are on the list.

If Alert Recipients is empty, nobody may be told, so make sure the people who would reconnect QuickBooks are listed.

1. Click Reconnect in the banner (or open the QuickBooks Connection panel and click Re-authorize).
2. Sign in to Intuit in the popup window that opens.
3. Approve the permissions again.
4. Close the popup once it redirects — the banner clears automatically.

Reconnecting doesn’t affect anything already synced; it only restores TruSync’s ability to keep syncing going forward. Orders that arrived while the connection was expired become order exceptions and sync once you reconnect.

• Confirm you’re signing in with an Intuit account that has access to the same QuickBooks company TruSync was originally connected to.
• Make sure your QuickBooks Online subscription is active — an inactive or expired QBO subscription blocks the connection even after you reconnect.

Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.